Refund Policy

You have 30 days from the day your order arrives to ask for a return. If 30 days have gone by, we can't offer a refund or an exchange on that order.

What we can take back

To be returned, an item has to be:

• unused and in the condition you received it
• in its original packaging, with any tags still attached
• accompanied by your receipt or order number as proof of purchase

Sale items and gift cards can't be returned. Neither can an item that has been used, installed on a device, or damaged after delivery. If you think an item arrived damaged or defective, that is a warranty claim rather than a return, and it has no 30 days limit: use the warranty claim form.

How to start a return

1. Email info@zizowireless.com with your order number and what you'd like to send back.
2. We'll confirm the return and tell you where to send it before you ship anything. A package that arrives without that confirmation can't be matched to your order.
3. Ship the item to 4850 Eucalyptus Ave, Chino, CA 91710, United States, with a note inside carrying your order number.

You pay return shipping. We don't send prepaid return labels, and shipping costs are not refundable. We recommend a trackable service: until the package reaches us, it is still in the carrier's hands, and we can't refund an item we never received.

Your refund

Once your return arrives and we've inspected it, we'll email you to say whether the refund was approved. An approved refund goes back to the original payment method within 10 business days. Your bank or card issuer may take a few days more to post it, which is outside our control.

If the refund hasn't reached you and the wait has gone past what your bank told you to expect, email info@zizowireless.com and we'll chase it.

Exchanges

The fastest way to exchange something is to return the original item for a refund and place a new order for what you want instead. That way the new item ships as soon as it's in stock rather than waiting on the return to arrive.

If your order arrives wrong

If we sent the wrong item, or something is missing from the box, tell us within 30 days at info@zizowireless.com. We'll make it right and cover the shipping both ways.

If you're in the EU or the UK

You have 14 days from the day your order arrives to cancel it for any reason, with no explanation needed. The item still has to come back unused and in its original packaging, and the conditions above apply once that period ends.

Questions

Email info@zizowireless.com or call 909-444-7992.

Balaji Trading, Inc., 4850 Eucalyptus Ave, Chino, CA 91710, United States.